Find quick answers about ordering, delivery, trade accounts, samples, payments and more.
UK mainland delivery is carriage paid on orders of £300 net or more. For orders under £300, delivery starts from £11.95.
For offshore islands and European destinations, we will confirm delivery costs after receiving your order.
You can order just one roll, but carriage charges will apply.
Yes. The lengths shown in the webshop are the most common sizes for each fabric, but rolls and pieces may be a few metres longer or shorter.
If you need an exact metreage, we will do our best to accommodate it within the available roll or piece sizes.
Pre-ordering lets you reserve new fabrics before they arrive.
Please place pre-order items on a separate order from general stock unless you would like everything dispatched together once the pre-order items are ready.
Expected delivery dates are as accurate as possible but may change slightly. A pre-order qualifies for carriage-free delivery when its net value is at least £300, unless it is being dispatched with other qualifying orders.
Products marked as qualifying for bulk pricing receive the quoted bulk price when the required quantity is ordered.
For example, with our PVC Mixed Tablecloths, buying 10 rolls qualifies for the bulk price and the designs can be mixed.
Use the “Become a Stockist” option on the homepage and follow the steps to apply.
If you are an approved stockist, log in using your email address and password on the Login page.
Yes. Email [email protected] to request an account application form and include your full company details.
Yes. We have sales representatives covering the UK and Ireland.
Email [email protected] to request an appointment. Existing customers should include their account number and company name; new customers should include their full contact details.
Yes. Log in to the webshop to place a sample request.
These fabrics are licensed for sale by the running metre and as cushions within Europe.
You may display the fabrics as finished products provided you clearly state that they are available to purchase by the metre and as cushions.
No. UK VAT is currently charged at an additional 20%, including on carriage.
Overseas customers with a VAT number are excluded from VAT charges.
Yes. When placing your order, use the comments box to let us know that you would like to pay in euros.
Yes. Please contact [email protected] or call 0208 558 7705 and ask for Gary.
Of course. Call 0208 558 7705 or email [email protected] and a member of our sales team will be happy to help.
Monday to Friday: 08:00–17:00.
Chatham Glyn Fabrics Ltd, T/A Crafty by Chatham Glyn
Unit 1, 2 & 3, Chatham Place
Purdey's Industrial Estate, Purdey's Way
Rochford, Essex, SS4 1ND
Yes. You can contact our sales team to make an appointment, or visit during our normal opening hours.
Call 0208 558 7705 or email [email protected].
We do not currently have set weekend opening hours. Weekend visits are by appointment only.
